Membership FAQs

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Add-a-Guest Upgrade Questions

What is the Add-a-Guest feature?

This upgrade features allows a member to bring a different guest each time they visit the museum. The member must accompany the guest. Limit one Add-a-Guest per membership and one use per day.

Can my babysitter use the Add-a-Guest to bring my kids to the museum when I can't attend?

Yes. If you have Add-a-Guest, it will be printed on the named member's membership card. The babysitter can bring your membership card and your kids to the museum and receive free member admission. The membership card is required to receive member admission and the Add-a-Guest feature may only be used once per day.

Will I receive a separate card with the Add-a-Guest feature?

No, there isn't a separate card for Add-a-Guest. The members named on the membership will have Add-a-Guest printed on their membership card. If you are unable to visit but would like to send your babysitter to the museum with your kids, give your membership card to your babysitter and they will receive free member admission. The Add-a-Guest feature may only be used once per day.

I would like to purchase the Add-a-Guest/Nanny feature for my current membership, can I do it online?

Unfortunately, we are unable to sell just the Add-a-Guest or Nanny feature online. These features can be quickly purchased at the admissions desk when you visit. Or, you can call the membership office at 585-263-2700 during our regular office hours (Monday to Friday, 8 a.m. to 4 p.m.) and we can take your order over the phone. We apologize for the inconvenience.  

Membership Purchase and Renewal Questions

Can I renew a membership online?

Yes, choose the level of membership you would like to renew from the chart on the main membership page and fill-out the form with your information. Your payment will automatically link to your existing membership and renew it for another year. Unfortunately, you will need to re-enter the member names and address. At this time, there isn't a way to enter a membership ID number and have the form automatically populate with your information. We are working with our database vendor to add this capability in the future. If you are renewing a gift membership, check the box labeled THIS IS A GIFT and fill-out the form with the gift recipient’s information. Your payment will automatically link to the existing gift membership and renew it for another year.

Can I order a gift membership online?

Yes, any membership level can be made into a gift by checking the box labeled THIS IS A GIFT (select the level you would like to purchase from the main membership page). You can include a special message with the membership cards and choose where the membership cards should be mailed.

Can I enter my membership ID number and renew quickly online?

At this time, there isn't a way to enter a membership ID number. You will need to re-enter the member names and address. We are working with our database vendor to add this capability in the future. Your payment will automatically link to your existing membership and renew it for another year.

If I renew before the month my membership expires, will I lose any time on the renewed membership?

No, if you renew early, we will add one year to your existing membership. You will not lose any time. You will receive the full 12 months of membership you purchased. For example, if your membership expires December 31, 2018 and you renew in November, your renewed membership will expire December 31, 2019. 

If I order a membership online, can I use it right away?

Yes, the membership becomes active as soon as your payment is processed. Bring your photo ID to the front desk and let them know you purchased a membership online. We will look up your membership record with your photo ID.

ACM Reciprocal Network Questions

What is the ACM Reciprocal Network benefit?

With this benefit, Strong museum members will receive a 50% general admission discount for up to six people at participating ACM Reciprocal Network museums. The card holder must be present with the membership card showing the ACM Reciprocal Network logo to receive discounted admission. This is an excellent benefit for families that travel often. Explore & More in East Aurora and the Sciencenter in Ithaca are the nearest ACM Reciprocal Network museums. For more information and a list of participating museums, please visit findachildrensmuseum.org. All Basic-level memberships purchased November 1, 2018 and later will include the ACM Reciprocal Network discount. 

I hold a membership to another museum with the ACM Reciprocal Network benefit. What is The Strong's reciprocal admission policy?

The Strong provides a 50% general admission discount for up to six people who show a valid membership card with the ACM Reciprocal Network logo and a photo ID. This discount may not be combined with any other discount and does not apply to Dancing Wings Butterfly Garden admission. The museum will not refund admission for guests that do not have a valid membership card with ACM Reciprocal Network logo at the time of admission.

What discounts are included with the ACM Reciprocal Network benefit?

Museums participating in the ACM Reciprocal Network offer 50% off general admission for up to six (6) people. Additional visitors in your group will be asked to pay full admission. The membership cardholder must be one of the six (6) people. ID may be required.

Reciprocal privileges do not extend to discounts for gift shop or café purchases, parking, museum special events, programs, summer camps or birthday parties.

Parking Questions

Will members have to pay for parking?

Limited parking is available at the museum during regular museum hours on a first-come, first-served basis. Beginning in late 2019, guests and members of The Strong will park in a new playfully-themed, covered garage. Basic- and Patron-level memberships will include 6 parking vouchers redeemable for free parking in the new garage. Once a member has used the vouchers included with their membership, members pay just $5 to park (during regular museum hours). In addition to the parking vouchers included with a membership, members will also receive free parking on select dates and times during the year. We will share more information about this valuable member benefit and the new parking garage in the months ahead. 

General Membership Questions

I’m a grandparent, what membership will work for me?

The Basic- and Patron-level memberships will cover two named grandparents and any four children (age 18 and younger). Choose a higher level if you would like to cover more than four grandchildren.

I've lost my membership card, what should I do?

You can still visit the museum without your membership card. The front desk can look up your membership record using your photo ID. Please send an email to membership@museumofplay.org or stop by the museum admissions desk to request a new card. Your first card reprint will be complimentary; future reprints will incur a $5 processing fee.

How long does it take to get my permanent membership card?

Permanent membership cards are typically mailed within 5-7 business days. We request all members bring their membership card when they visit the museum to help keep the admissions line moving. If you forget your card or you have lost your card, we will use your photo ID to look up your membership. Both adults on a membership must always present photo ID.

How do I add a child to my membership?

All Basic-level memberships include free admission for up to four children or grandchildren age 18 or younger per visit. If more than four children visit with you and you would like them included on your membership for the entire year, you can upgrade your membership for $20 at the admissions desk or by calling the membership office at 585-263-2700, Monday through Friday, 8 a.m. to 4 p.m. If more than four children visit with you only occasionally, it may be more economical to pay their general admission for that day ($15). Children under age 2 are always free.

What do you mean by “two named adults?”

A membership may be set up for one or two adults (age 18 or older) who reside in the member household. If only one adult lives in the household, only that adult may be listed on the membership. If you bring adults who live outside of the member household often, consider the Add-a-Guest feature (add $40 to any level). This feature allows you to bring one guest free of charge each time you visit.

My spouse will never visit; can I name someone else in his or her place?

You may if the other adult lives in the household. If the adult lives outside the member household, you will need the Add-a-Guest feature to receive free admission (add $40 to any level).

Why do I need to provide photo ID every time I visit?

We do this to protect the value of your membership. Should your card ever get lost or stolen, photo ID prevents abuse and misuse. Each adult member must provide photo identification when visiting the museum.

We have a new nanny, how do I get a new nanny card?

Please contact the membership office at 585-263-2700, membership@museumofplay.org, or stop by the museum admissions desk. We must have the previous nanny’s card returned to the museum before a new card can be issued. There is a $5 processing fee when changing nannies.

How do I update my contact information?

Please contact the membership office at 585-263-2700, membership@museumofplay.org, or stop by the museum admissions desk with your new contact information. We will update your record accordingly.

Is membership to The Strong museum tax deductible?

The Strong is a 501(c)(3) not-for-profit educational organization supported in part by membership contributions. Memberships at the Benefactor level and higher are tax deductible to the extent that the law allows. Please consult your tax advisor.

Is there a membership discount for military personnel?

The museum also offers a $5 discount on annual membership fees (any membership level) for United States active-duty military and military veteran (Air Force, Army, Coast Guard, Marines, Navy, and National Guard) families who present appropriate and valid identification at the time of purchase or renewal. Identification must be current and valid based on the expiration printed on them. Please visit the museum admissions desk with your ID. Discount may not be combined with other offers.

Do you offer local employees a discount on membership?

Employees of companies that are part of the museum’s Corporate Partner Program receive a $5 discount on their membership. Please contact the membership office or your Human Resources department to find out if your company is part of this program. 

Terms and Conditions of Membership

All members accept these terms and conditions upon purchasing the membership. Membership is non-refundable and non-transferable. This membership is a revocable license for the member and permitted guests. Members and permitted guests are subject to the rules and regulations of The Strong. The Strong reserves the right to expel from the premises any person and/or revoke the membership, without refund, of any member where the presence or conduct of the member or guest is deemed objectionable by The Strong in its sole discretion, or who fails to comply with any and all security measures and applicable laws. Photo ID and membership cards are required at each museum visit. Fees and benefits are subject to change without notice. Membership may not be shared by multiple households or used by daycare or babysitting services. Name changes will incur a $5 processing fee along with proof of residency and old membership cards (limit 1). Limited parking is available at the museum during regular museum hours on a first-come, first-served basis.